1. Do we have to come meet you before my dog’s first stay there?

If you are able to, I would love to get to know you both a little bit and get some detailed information from you on how we can best provide for your dog while you are gone.  

2.What Vaccinations are required for my dog?

Vaccinations are a must to protect your friend when in an environment with other dogs.  Distempter, Hepatitis, Parvovirus, Bordetella (kennel cough) and rabies vaccinations are required.  A certificate from your veterinarian must be presented upon arrival.

3. What do I need to bring for my pet during their stay?

We would like you to bring whatever you feel your pet would appreciate from home, a bed or bowl or favourite toy. 

4. What do you feed my dog?

We will take direction from you as to what to feed your dog.  Ideally you should provide their own food to keep them used to what they get at home.  If you are unable to for whatever reason, we will feed them a high quality diet and can offer canned/dry or both.  They will always have access to clean water.

5. What will my pet do during his or her stay?

Your pet will have plenty to do during their stay.

Morning: Light stretch and elimination outside, back inside for mealtime followed by rest for digestion.
Late morning: Exercise and play.  We take direction from you what your dog likes to do best and fill this time with that activity. 
Afternoon: If your dog likes to swim, there will be an afternoon swim in the summer. If you would like them to learn how to swim, we can accommodate this. Swim session is followed by one on one time with a nice warm towel. If they do not like to swim there is plenty of room to run or just saunter around and explore.
Late afternoon: Nap.
Early evening: Stretch and elimination.
Evening: Back inside for mealtime, followed by rest for digestion.
Late evening: Last romp outside & belly rubs before shut-eye on their own bed, or wherever they crash after their beautiful dog day.

6. Do you offer a Pick Up and Delivery Service?

Yes we do.  Contact us to let us know your needs.

7. What happens if my pet has medications?

If your dog has medications, make sure they are clearly labelled and your dog has enough to last the entire length of the stay if necessary.

8. What happens if my pet falls ill during their stay?

We always hope this doesn’t happen but we are prepared should your dog need medical attention.  You will leave your emergency contact information as well as the name and telephone number of your veterinarian before you go, along with any medical history we should know about.  Your veterinarian will be contacted should your dog need care.

9. Can I call and check on my pet while I am away?

You can call the resort anytime to check on your friend.

10. What time can I pick up and drop off my pet?

We know that you lead busy lives and have obligations both expected and unexpected.  We are very flexible to your needs for pick-up and drop-off.  We only ask approximately what time you feel you will be dropping off your dog or coming to pick them up so we can have them cleaned up and ready to go home for a nap.  Life happens, just give us a call to let us know if your needs have changed, we can accommodate.

11. Will my dog interact with other dogs?

As we are a cage-free resort, your dog will interact with other dogs.  It is an excellent atmosphere for dogs to socialize and build confidence.

12. Will my dog be bathed during its stay?

Your dog will go home clean and happy…and tired.

13. Are bookings required?

Ideally a booking is required.  Should you have an emergency or an unexpected situation where you need us to care for your friend, as long as vaccinations are up to date we will do our best to accommodate.